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Terms and Conditions

General Terms & Conditions

iVenturecard.com is provided by iVenture Holdings Pty Ltd. Payments made via iventurecard.com will be processed by iVenture Card International Pty Ltd,  ABN 47 148 173 719 Level 14, 275 Alfred Street, North Sydney NSW 2060, Australia. The terms and conditions of each iVenture card vary by destination and are governed by the local operator. We take payment security seriously and as such orders are subject to manual review. Upon purchase you will receive a payment receipt, please allow up to 48 hours for the manual review process to be completed, once approved your voucher will be sent via email.

These terms and conditions of purchase are presented by iVenture Card Dubai, the operator of the Dubai Pass. Upon purchase of a package (Package), a card or electronic Pass (Card) will be electronically loaded with tickets, coupons or a pass (Tickets) which may enable the Card holder to obtain certain benefits (Benefits) when the Card is presented to the attractions or other operators (Operators) as detailed in the guide (Guide). 

By purchasing this Package you agree to be bound by these terms and conditions: 

i) Packages are valid for 6 months or within the season purchased, whichever occurs first:  Winter - high season (Sept 16 - May 14) and Summer - low season (May 15 - Sept 15). Those travelling in the cross-over period will not be affected. Due to Covid-19 passes have been extended to 24 months.

ii) The validity of Tickets issued on purchase of a Package may be, based on the specific Package purchased as detailed in the Guide, limited to a set number of consecutive calendar days from the date of first use of any Package Benefit and/or limited to a set Ticket quantity which expire in seven days from first use; 

iii) Any unused benefits will expire three consecutive calendar days from first use for Unlimited Passes and seven days for the Dubai Select Pass; iv) You may not return to an Operator to obtain a Benefit a second or subsequent time and one hour must pass between the redemption of Benefits; 

v) All sales are final. Refunds will not be provided for any unused Benefits or lost or stolen Cards; 

vi) Benefits presented in this Guide may vary from time to time and as such you should confirm the availability of the Benefit with the Operator prior to use of the Card as bookings may be required, please note strictly no amendments once the booking is confirmed.; 

vii) To the extent permitted by law, iVenture Card disclaims all liability arising out of or consequent to your use of the Card, Guide and Benefits; 

viii) All responsibility for the conduct, quality, availability or other thing in respect of the use of any Benefit is solely borne by the relevant Operator;

 ix) iVenture Card limits our liability or warranties implied by statute or otherwise by resupplying the relevant services; and 

x) All intellectual property rights used or embodied in or in connection with the Card, Guide, or any related material is owned or licensed by iVenture.


GENERAL TERMS & CONDITIONS REGARDING REFUNDS

Refunds are at the discretion of iVenture Card and may be granted under the following circumstances:

  • iVenture is unable to deliver a pass in its entirety which a customer has purchased; or
  • The customer is proven to be entitled to a refund pursuant to any local laws.

Notwithstanding a customer’s rights under any local laws, refunds cannot be given for any of the following reasons:

  • Failure to review and consider all information presented on the iVenture Card website prior to purchase
  • Changes to, or temporary closures of included attractions
  • A pass has been redeemed or partially redeemed
  • Change of mind
  • Incorrect choice
  • Financial hardship
  • If you make a payment but want or have seen a different price elsewhere
  • Unwillingness or inability to comply with the requirements of local attractions
  • Misconduct
  • Late to a booking

Customers are advised to consider all information provided on the iVenture website, including the FAQs, Terms and Conditions, and Fees and Charges, before purchasing.

Provided the customer is entitled to the refund and all necessary documents have been provided, iVenture will process the refund within thirty (30) business days from receiving the refund request into the same credit card and in the same currency, the purchase was made.

Where a refund is granted, all pending bookings and/or passes will be cancelled.

iVenture does not take any responsibility for any bank charges or exchange rate fluctuations by the issuing bank.